Call Center Jobs in Hampton, Virginia
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Now Hiring Customer Lifecycle Representatives,
Account Services – Retention Representatives &
Specialized Support Representatives
Location
400 Butler Farm Road
Hampton, VA 23666
Customer Lifecycle Representative Job Description
The Customer Lifecycle Representative is responsible for handling escalated customer issues and proactive retention initiatives, providing advanced support as well as securing contract extensions and selling additional services to the customers. Lifecycle representatives will collaborate with team members and other departments to resolve complex and challenging issues. This position involves both inbound and outbound calling, and includes monthly performance objectives that must be met.
Account Services – Retention Representative Job Description
The Retention Representative is responsible for saving and retaining customers requesting to disconnect service. Representatives will interface with our Sales, Network and Customer Operations market contacts to resolve the customer’s account and product issues if necessary. The Retention Representative is responsible to identify, resolve, and follow-up on all open issues. A Retention Representative will speak to approximately 50 customers per day.
Specialized Support Representative Job Description
The Specialized Support Representative is responsible for resolving customer service, account and/or billing issues. Activities include initiating activation/deactivation of Sprint-Nextel accounts, troubleshooting and resolving account/service problems at the first level and other related tasks.
Position Requirements
- Must be 18 years or older
- 1-3 years of sales and/or customer service experience
- Strong computer skills using Windows based systems
- Ability to work a flexible schedule including nights and weekends
- Must be willing to sell Sprint Nextel products or services on every eligible call
- Background check/drug-screen required
Shift Information
- Our call center is open from 6am to 12 midnight, seven days a week.
Pay
- Salary ranges from 12.25 and up
- There are commission/incentive programs (based on sales/performance) for some of the departments
- Specialists become eligible for benefits after 30 days of employment. For more about benefits see our Benefits page
- 10% shift differential for evening shifts
Benefits
Click here to view Sprint's benefits >
Training
Training last 6 weeks. The new hire training is full-time and paid training. Training is held Monday – Friday. Once you have successfully completed training, you will need to be flexible to work anytime during the hours of operation, including overtime, weekends and holidays.
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