Sprint Call Center Jobs

Call Center Jobs in Rio Rancho, New Mexico

Looking for a job opportunity that offers excellent benefits, competitive wages, and advancement opportunities? You've come to the right place. Sprint offers healthcare, incentives, career advancement, tuition reimbursement, a variety of schedules, paid vacations and much more. What are you waiting for? Find your career opportunity now:

Now Hiring High Energy Account Services Specialists

Location

4300 Sprint Blvd.
Rio Rancho, NM 87144

Job Description

We're looking for individuals with passion, confidence and commitment to join our team in completing one goal: quickly bringing Sprint in the leading position in the communications industry!

This position is a challenging, high-caliber customer contact position where you can utilize all of your great communication, technical and multi-tasking skills. We are a motivated, quota-driven team who proudly provides quality customer experience, promoting Sprint's products and services while retaining customers requesting to disconnect their service.

Sound interesting?

Successful specialists must be able to recognize and embrace the opportunity of speaking and resolving issues for over 30 customers per day. The ability to retain Sprint's most important asset, our customers, takes creative, out of the box thinking and a drive for excellence. If this sounds like an environment you will thrive in, read on.

Job Requirements

Under general supervision, Specialists receive re-routed inbound telephone calls from consumer customers who wish to disconnect service. Customer retention and loyalty are the primary functions and contacts are non-routine and require deviation from standard screens, scripts, and procedures. Specialists use communication skills to understand customer issues and assess their needs and they are also using influencing skills to overcome objections and suggest/promote alternative products or services. They may offer special customer plans or incentives. They finalize new contracts with customers successfully retained and maintain records regarding root causes for any consistent problem areas. Specialists may be involved in resolving complex outstanding customer service, product, or billing issues and use a computerized system for tracking, information gathering, and/or troubleshooting.

Basic Qualifications include:

Must be 18 years old
Minimum 1-2 years customer service experience
Strong computer skills using Windows based systems, ability to toggle multiple screens
Able to Pass background check and drug screen
Ability to work a flexible schedule including nights, weekends, and holidays
Must be able to attend a 10 week mandatory paid training program on-site

Shift Information

Our Rio Rancho call center hours of operation are:

Weekday hours of operation: 5am – 11pm MT
Saturday hours of operation: 6am - 10pm MT
Sunday hours of operation: 7am - 10 pm MT

Pay

Base pay is $11.06 - $13.00/hour, based on experience.
Shift differential for hours worked after 6 pm.
Paid training
Up to $3000/month in performance incentives

After successfully completing training, the Specialist’s total compensation includes base pay, performance incentives, bonuses, and shift differentials.