Sprint Call Center Jobs

Call Center Jobs in Charlotte, North Carolina

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Now Hiring Customer Specialists

Location

2745 Whitehall Park Drive
Charlotte, NC 28273

Job Description

This is an inbound customer service/sales position. Our Specialists take customer calls from new or existing customers to activate or update accounts, assist with billing inquiries, and handle service or equipment issues. Job one is providing the highest quality customer experience. Once the customer is satisfied and his/her problem resolved, our Specialists are required to transition that call into sales by educating and offering products/services that would be to the customer’s advantage.

There are no bilingual positions at this site.

Position Requirements

Must be 18 years old
At least 1-2 years customer service experience
Ability to work a flexible schedule including nights & weekends
Strong computer skills using Windows based systems
Must be willing to sell Sprint Nextel product(s) or service(s) on every eligible call
Must be able to attend a 9 week mandatory training program
To be successful in this role, a proven history of success in meeting metrics and goals in a past position is beneficial.

Shift Information

All work schedules are full time. Work schedules are based upon business needs and agents must be available to work any shift, any day of the week during the hours of operation, including nights, weekends, overtime and holidays. Shift bids are based on seniority. Our current hours of operation are as follows:

Weekday hours of operation: 7am – 1am
Saturday hours of operation: 8am - 12 midnight
Sunday hours of operation: 9am - 12 midnight

The Customer Specialist position is full time. Work schedules are based upon business needs and Specialists must be available to work any shift, any day of the week during the hours of operation,
including nights, weekends, overtime and holidays. Shift bids are based on seniority.

Pay

Base pay $11.00-12.00/hour, based on experience
Shift differential paid for scheduled hours worked between 6 pm and 6am:
- 6pm to 12 midnight = 10%
- 12 midnight to 6am = 15%
Paid training
Incentives offered for sales

After successfully completing training, the Specialist’s total compensation includes base pay, performance incentives, bonuses, and shift differentials.