Call Center Jobs in Sacramento, California
Looking for a job opportunity that offers excellent benefits and competitive wages? You've come to the right place. Sprint offers healthcare, incentives, contests that recognize performance, a variety of schedules, paid vacations, and much more. What are you waiting for? Find your career opportunity now:
Customer Care Account Services Specialists
Location
3068 Kilgore Road
Rancho Cordova, CA 95670
Job Description
The Customer Care Account Services Specialist plays a vital role in the retention of Sprint's consumer customers. The Account Services Specialist will field re-routed calls from consumer customers no longer interested in continuing service with Sprint. The Specialist will work extensively with the customer to resolve billing problems, account activation, technical issues, in addition to other general service issues. An understanding of the full suite of Sprint products and services is vital to this role, and will enable the specialist to recommend a course of action.
If you enjoy a challenge and believe you possess the skills to be part of a winning team please follow the link below to submit interest.
Preferred qualifications include:
- Successful completion of a drug and background investigation
- Ability to work a flexible schedule including nights and weekends
- Call activity for this position may be monitored for quality assurance.
Basic Qualifications include:
- School diploma or equivalent
- One plus years related work experience in a customer service/sales environment.
- Proven record of sales success
- Experience operating a computer in a Windows based environment
- Experience in an environment requiring simultaneous listening, interpreting, typing and computer use skills
- Availability to work in an environment requiring strict attendance
Our Call Center is open the following hours:
Our Sacramento call center is open Monday - Sunday from 4:00 AM – 10:15 PM.
The Customer Care Account Services Specialist position is full time. Work schedules are based upon business needs and Specialists must be available to work any shift, any day of the week during the hours of operation, including nights, weekends, overtime and holidays. Shift bids are based on seniority. New hires generally work the latest shift with split days off.
Compensation
- $13.94/hour base (annualized $29k/year)
- Opportunity for monthly commissions
- 10% shift differential for hours worked after 6 pm
- Paid training
- Specialist become eligible for benefits after 31 days from date of hire.
Apply Today!
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Sprint is a great place to work for people who want to make a difference. We're at the center of a challenging and changing industry where every day is a growth opportunity. Diverse thought and backgrounds are highly valued. If you're up for a challenge, Sprint is the place to build your career and your character.
Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees' backgrounds, talents and contributions are valued.
We are proud to be a drug free employer.
