This is an inbound customer service/sales position. Our Specialists take customer
calls from new or existing customers to activate or update accounts, assist
with billing inquiries, and handle service or equipment issues. Job one is providing
the highest quality customer experience. Once the customer is satisfied and
his/her problem resolved, our Specialists are required to transition that call
into sales by educating and offering products/services that would be to the
customer’s advantage.
There are no bilingual positions at this site.
· Must be 18 years old
· HS Diploma/GED equivalent
· At least 1-2 years customer service experience
· Ability to work a flexible schedule including nights & weekends
· Strong computer skills using Windows based systems
· Must be willing to sell Sprint Nextel product(s) or service(s) on every
eligable call
· Must be able to attend a 9 week mandatory training program
· Weekday hours of operation: 7am – 1am
· Saturday hours of operation: 8am - 12 midnight
· Sunday hours of operation: 10am - 10pm
The Customer Specialist position is full time. Work schedules are based upon
business needs and Specialists must be available to work any shift, any day
of the week during the hours of operation, including nights, weekends, overtime
and holidays. Shift bids are based on seniority.
· Base pay $11.00-12.00/hour, based on experience
· Shift differential paid for scheduled hours worked between 6 pm and
6am:
· 6pm to 12 midnight = 10%
· 12 midnight to 6am = 15%
· Paid training
· Incentives offered for sales
After successfully completing training, the Specialist’s total compensation
includes base pay, performance incentives, bonuses, and shift differentials.
To apply, visit our website: www.sprint.com/callcenterjobs
•Location
2745 Whitehall Park Drive
Charlotte, NC 28273