We're looking for individuals with passion, confidence and commitment to join our team in completing one goal:  quickly bringing Sprint to the leading position in the communications industry!

This position is a challenging, high-caliber customer contact position where you can utilize all of your great communication, technical and multi-tasking skills.  We are a motivated, quota-driven team who proudly provides a quality customer experience, promoting Sprint's products and services while retaining customers requesting to disconnect their service.

Sound interesting?

Successful specialists must be able to recognize and embrace the opportunity of speaking and resolving issues for over 30 customers per day.  The ability to retain Sprint's most important asset, our customers, takes creative, out-of-the-box thinking and a drive for excellence.  If this sounds like an environment you will thrive in, read on!

Under general supervision, Specialists receive re-routed inbound telephone calls from consumer customers who wish to disconnect service.  Customer retention and loyalty are the primary functions and contacts are non-routine and require deviation from standard screens, scripts, and procedures.  Specialists use communication skills to understand customer issues and assess their needs and they also use their influencing skills to overcome objections and suggest/promote alternative products or services.  They may offer special customer plans or incentives.  They finalize new contracts with customers successfully retained and maintain records regarding root causes for any consistent problem areas.  Specialists may be involved in resolving complex customer service, product, or billing issues and use a computerized system for tracking, information gathering, and/or troubleshooting.

Basic Qualifications include:
· AA/AS degree preferred, HS diploma/GED equivalent required
· Minimum 3-5 years sales and customer service experience
· Strong computer skills, ability to toggle multiple screens
· Passing background check and drug screen
· Knowledge of the telecom industry, products and/or services preferred

Our Sacramento call center is open Monday - Saturday from 5:00 AM - 9:15 PM. We are closed on Sunday.

The Customer Specialist position is full time. Work schedules are based upon business needs and Specialists must be available to work any shift, any day of the week during the hours of operation, including nights, weekends, overtime and holidays. Shift bids are based on seniority.

Work schedules are chosen and changed based on business needs.  Specialists choose work shifts based on hire date.  Our hours of operation are 5:00 AM - 9:15 PM, Monday - Saturday.  They need to be flexible to work anytime during the hours of operation, including overtime, weekends, and holidays.  New hires generally work 12:00 PM - 9:00 PM.

· Starting base salary is $29,000/year ($13.94/hour).
· 10% shift differential for hours worked after 6:00 PM
· Paid training
· Up to $3000/month in performance incentives